Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of receipt for a refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and with all original tags and packaging.
Non-Returnable Items
Certain items are non-returnable, including but not limited to custom or personalized jewelry, and final sale items. Please check the product description for specific return information.
Return Process
To initiate a return, please contact our customer service team at to obtain a Return Merchandise Authorization number. Once you receive the number, please package the item securely and send it to the following address:
Dreamy Tranquility LLC
Returns Department
143 BEACH 61ST ST ARVERNE, NY ,11692
Refunds
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable.
Exchanges
If you wish to exchange an item for a different size or style, please return the original item as outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at with a description and photos of the issue. We will provide instructions for returning the item and issue a replacement or refund as appropriate.